Student Health Access Guide
If you are a University of Arizona College of Medicine – Phoenix student, please read below on how to access health care, use your insurance, and connect with support when needed.
Your Health Care Options in Phoenix
1. Using Your ABOR Student Health Insurance Plan
You have broad access to care in the Phoenix area.
Good News: No Referral Needed
Because you are located more than 25 miles from Campus Health in Tucson, you:
- DO NOT need a referral to seek care in Phoenix
- Can go directly to in-network providers
With the ABOR Student Health Insurance Plan, you can use in-network:
- Urgent care centers
- Primary care providers
- Specialists
- Hospitals in the Phoenix metro area
- $0 Medical and Mental Health Telehealth Services through HealthiestYou
Tip: Always confirm providers are in-network to avoid unexpected costs.
2. Using Other Insurance
If you are covered under another insurance plan (such as a marketplace plan or a coverage under a parent’s plan), you can access care directly in the Phoenix community.
What to do:
- Check your insurance plan’s provider network
- Confirm whether your chosen provider is in-network
- Bring your insurance card to all appointments
Important Tips:
- Coverage, referrals, and costs will depend on your specific plan
- Some plans may require referrals or prior authorizations
Contact your insurance company directly if you have questions about coverage in the Phoenix area.
3. ASU Health Services (Reciprocity Option)
Through a partnership with Arizona State University, you have the option of accessing care at ASU Health Services
What to do:
- Call ASU Health Services at 480-965-3349 to schedule an appointment
- Let them know:
- You are a University of Arizona student
- You are part of the College of Medicine – Phoenix program
- You are eligible to be seen under the tri-university reciprocity agreement
Important Tips:
- Be clear about your student status and campus location
- Bring your CatCard (or proof of enrollment) and insurance information
4. When to Use Campus Health (in Tucson)
University of Arizona Campus Health remains available to you for:
- Insurance questions: Call or email at (520) 621-5002 chs-insurance@distribution.arizona.edu
- Follow-up support
- Medical services if/when you are in Tucson during regular hours
How to Get Care (Quick Steps)
1. Decide where to go
- Local in-network provider - or- ASU Student Health (reciprocity)
2. Bring the right information
- Student ID
- Insurance card
- Credit card for payment
3. Confirm coverage
- To verify whether a provider is in-network, contact your insurance or use your provider search tool. If you have ABOR SHIP, visit www.uhcsr.com/arizona and select Find Providers
- Remind the provider that referrals are not needed in Phoenix if you are on the UA Student Health Insurance Plan
Questions About Your Insurance?
No. Because you are based more than 25 miles from Tucson, referrals are not required. Let the provider know you're on the UA Student Health Insurance Plan.
Contact the Campus Health Insurance Office for help reviewing charges. Call 520-621-5002 or email chs-insurance@distribution.arizona.edu
Go to the Student Health Insurance Plan landing page and select the current policy year. Look for Review Insurance Policy.
Insurance companies on contract
ASU Health Services will bill your insurance carrier If your insurance carrier is not on this list, we advise you to contact them to receive their guidelines for out of network coverage. You may also request an itemized statement for you to submit to your insurance company for reimbursement. You should be familiar with the rule of your insurance to receive the best benefit. Most HMO plans have very specific rules about who and where you can be seen, usually only with your selected primary care provider (We are not able to bill to all versions of the following plans).
Some labs may be sent out to Sonora Quest Labs or Labcorp. Please check with your plan to determine if these labs are in your network.
- Aetna (except Banner)
- Arizona Foundation (AFMC)
- Blue Cross/Blue Shield (except Neighborhood plans, Honor Health)
- Cigna (except Local Plus plans)
- Great West
- Health Net (except Ambetter, Allwell)
- Humana
- Tricare West
- United Health care
Contracted AHCCCS plans:
- Arizona Complete Health
- United Healthcare Community Plan
*Please contact your insurance company to see if we are a participating provider. You will need to provide the following information.
- Call your insurance company.
- Provide ASU Health Service as the location providing medical service.
- Provide the Tax ID 860196696.
Additional ABOR Student Health Insurance Resources & Benefits
- HealthiestYou – Students insured by UHCSR have access to free Mental Health and General Medicine telehealth services through the HealthiestYou website or mobile app. Login to your UHCSR member account to view your benefits or visit www.uhcsr.com/hycounseling for more information.
- UHCSR Student Assist – Students can receive confidential assistance with personal issues and crises. Services include mediation, legal and financial help, self care, and 24/7 crisis support. The toll-free Student Assist phone number is available in your UHCSR member account under My Benefits (then click on "Additional Benefits").
- How to Read an EOB – Learn how to read your UHCSR Explanation on Benefits (EOB). EOBs are documents from the insurance carrier that outline how services were covered and if there is a patient responsibility. EOBs are available through your UHCSR member account under My Claims.
- How to Submit a Claim – Did you visit an out-of-network provider or pick up a prescription from the pharmacy without providing your insurance information? You can submit medical and prescription claims to UHCSR through your member account.