Confidentiality, Patient Rights & Responsibilities
All interactions with Campus Health are considered confidential in nature and every Campus Health staff member must sign a confidentiality (affirmation) statement prior to being employed at Campus Health.
The patient has the right to...
- be treated with respect and dignity and to be provided with courteous, considerate care.
- be informed about the diagnosis, evaluation, treatment and prognosis of the health problem in terms that can be understood.
- know the chances that treatment will be effective and to know the possible risks, side effects and alternative methods of treatment.
- receive confidential treatment of their disclosures and medical records and, except when required by law, to be afforded the opportunity to approve or refuse their release.
- know who is responsible for providing treatment.
- have access to a second medical opinion before making any decision. The patient can decide not to be treated, but must be informed of the medical consequences of refusal.
- participate in decisions involving their health problems.
- be informed of the personal responsibilities involved in seeking medical treatment and maintaining health and well-being thereafter.
- have access to resource persons and information concerning health education, self-care and prevention of illness.
- have access to advance directives.
- have access to provider credentialing information.
- be informed of Campus Health policies and procedures regarding the expression of suggestions and grievances.
- refuse to participate in research without compromising their care.
- an accurate representation of accreditation as reflected by the AAAHC-accredited entity.
- know the services that are available at Campus Health as well as any provisions for after-hours and emergency care.
- have information about the fees-for-services and associated payment policies for Campus Health.
- marketing and advertising information regarding the competence and capabilities of Campus Health that is not misleading.
- be assured that malpractice insurance coverage is in force for medical and mental health care that is provided within the scope of the licensure of those professionals working for Campus Health.
- request a change of provider if other qualified providers are available.
- have someone be with them during their appointment with a clinician.
The patient has a responsibility to...
- inform the provider of any changes in health status that could affect treatment; including complete and accurate information.
- adhere to a prescribed treatment plan, to discuss any desired change, and participate in his/her care.
- act in a considerate and cooperative manner with Campus Health staff, as well as other patients.
- ask questions and seek clarification regarding areas of concern.
- weigh the consequences of refusing to comply with instructions and recommendations.
- assist the providers in compiling a complete record by authorizing Campus Health to obtain necessary medical information from appropriate sources.
- keep appointments on time.
- cancel appointments only when absolutely necessary, and far enough in advance so that other patients might utilize that time.
- accept personal financial responsibility for any charges not covered by his/her insurance.
- inform his/her provider about any living will, medical power of attorney, or other advance directive that could affect his/her care.
- provide a responsible adult to transport him/her home from the facility and remain with him/her for twenty-four (24) hours, if required by his/her provider.