Confidentiality, Patient Rights & Responsibilities

Privacy

All interactions with Campus Health are considered confidential in nature and every Campus Health staff member must sign a confidentiality (affirmation) statement prior to being employed at Campus Health.

Contact 

Compliments, concerns, feedback, or grievances regarding  your patient rights, treatment, or care  may  be submitted  by:

  • Contacting  Administration at 520-621-6489  
  • Filling out a comment slip found in all Campus  Health lobbies
  • Filling out our web-based contact form

Patient's Rights

The patient has the right to...

  • be treated with respect and dignity and to be provided with courteous, considerate care.
  • be informed about the diagnosis, evaluation, treatment, and prognosis of the health problem in terms that can be understood.
  • to know the chances that treatment will be effective and to know the possible risks, side effects and alternative methods of treatment.
  • receive confidential treatment of their disclosures and medical records and, except when required by law, to be afforded the opportunity to approve or refuse their release.
  • to know who is responsible for providing treatment.
  • to have access to a second medical opinion before making any decision. The patient can decide not to be treated but must be informed of the medical consequences of refusal.
  • to participate in decisions involving their health problems.
  • to be informed of the personal responsibilities involved in seeking medical treatment and maintaining health and well-being thereafter.
  • privacy.
  • to have access to resource persons and information concerning health education, self-care, and prevention of illness.
  • have access to advance directives*
  • have access to provider credentialing information.
  • be informed of the CHS policies and procedures regarding the expression of suggestions and grievances.
  • refuse to participate in research without compromising their care.
  • an accurate representation of accreditation as reflected by the AAAHC-accredited entity.
  • know the services that are available at the CHS as well as any provisions for after-hours and emergency care.
  • have information about the fees-for-services and associated payment policies for the CHS.
  • marketing and advertising information regarding the competence and capabilities of the CHS that is not misleading.
  • be assured that malpractice insurance coverage is in force for medical and mental health care that is provided within the scope of the licensure of those professionals working for the CHS.
  • request a change of provider if other qualified providers are available.
  • have someone be with them during their appointment with a clinician.

Patient Responsibilities

The patient has a responsibility to...

  • inform the provider of any changes in health status that could affect treatment, including complete and accurate information.
  • adhere to a prescribed treatment plan, to discuss any desired change, and participate in their care.
  • act in a considerate and cooperative manner with CHS staff, as well as other patients.
  • ask questions and seek clarification regarding areas of concern.
  • weigh the consequences of refusing to comply with instructions and recommendations.
  • assist the providers in compiling a complete record by authorizing CHS to obtain necessary medical information from appropriate sources.
  • keep appointments on time.
  • cancel appointments only when absolutely necessary, and far enough in advance so that other patients might utilize that time.
  • accept personal financial responsibility for any charges not covered by their insurance.
  • inform their provider about any living will, medical power of attorney, or other advance directive* that could affect his/her care;
  • provide a responsible adult to transport them home from the facility and remain with them for twenty-four (24) hours, if required by their provider.

*An Advance Directive is a legal document such as a Living Will or a Health Care Power of Attorney, that express your choices about your future care and/or name someone to make decisions for you if you cannot make or communicate your own health care decisions.  More Information on life care planning.