Privacy
All interactions with Campus Health are considered confidential in nature and every Campus Health staff member must sign a confidentiality (affirmation) statement prior to being employed at Campus Health.
Contact
Compliments, concerns, feedback, or grievances regarding your patient rights, treatment, or care may be submitted by:
- Contacting Campus Health Administration at 520-621-6489
- Filling out a comment slip found in all Campus Health lobbies
- Filling out our web-based contact form
Patient Rights & Responsibilities
The patient has the right to...
- be treated with respect and dignity and to be provided with courteous, considerate care.
- be informed about the diagnosis, evaluation, treatment, and prognosis of the health problem in terms that can be understood.
- know the chances that treatment will be effective and to know the possible risks, side effects and alternative methods of treatment.
- receive confidential treatment of their disclosures and medical records and, except when required by law, to be afforded the opportunity to approve or refuse their release.
- know who is responsible for providing treatment.
- have access to a second medical opinion before making any decision. The patient can decide not to be treated but must be informed of the medical consequences of refusal.
- participate in decisions involving their health problems.
- be informed of the personal responsibilities involved in seeking medical treatment and maintaining health and well-being thereafter.
- privacy.
- have access to resource persons and information concerning health education, self-care, and prevention of illness.
- have access to advance directives.*
- have access to provider credentialing information.
- be informed of the Campus Health Service policies and procedures regarding the expression of suggestions and grievances.
- refuse to participate in research without compromising their care.
- an accurate representation of accreditation as reflected by the AAAHC-accredited entity.
- know the services that are available at the Campus Health Service as well as any provisions for after-hours and emergency care.
- have information about the fees-for-services and associated payment policies for the Campus Health Service.
- marketing and advertising information regarding the competence and capabilities of the Campus Health Service that is not misleading.
- be assured that malpractice insurance coverage is in force for medical and mental health care that is provided within the scope of the licensure of those professionals working for the Campus Health Service.
- request a change of provider if other qualified providers are available.
- have someone be with them during their appointment with a clinician.
The patient has a responsibility to...
- inform the provider of any changes in health status that could affect treatment, including complete and accurate information.
- adhere to a prescribed treatment plan, to discuss any desired change, and participate in their care.
- act in a considerate and cooperative manner with Campus Health Service staff, as well as other patients.
- ask questions and seek clarification regarding areas of concern.
- weigh the consequences of refusing to comply with instructions and recommendations.
- assist the providers in compiling a complete record by authorizing Campus Health Service to obtain necessary medical information from appropriate sources.
- keep appointments on time.
- cancel appointments only when absolutely necessary, and far enough in advance so that other patients might utilize that time.
- accept personal financial responsibility for any charges not covered by their insurance.
- inform their provider about any living will, medical power of attorney, or other advance directive that could affect their care.*
- provide a responsible adult to transport them home from the facility and remain with them for twenty-four (24) hours, if required by their provider.
* An Advance Directive is a legal document such as a Living Will or a Health Care Power of Attorney, that express your choices about your future care and/or name someone to make decisions for you if you cannot make or communicate your own health care decisions.