Get Started With CAPS
Set Up a Same-Day or Scheduled Triage Visit
If you're in a crisis, have never been to CAPS before, or it’s been 6 months since your last visit, getting started is easy. Just speak with a receptionist by phone or Zoom to set up a triage visit.
Phone: Call 520-621-3334 during office hours. *After-hours crisis callers may speak with a licensed counselor by pressing 1 at the automated message.
Zoom: Click the Zoom link below during triage hours to speak with a receptionist who will provide you with instructions for navigating the triage process.
- Summer triage hours: Mon. - Fri.12-3 pm (5/17-6/8)
- holiday and university break hours
What to Expect:
Zoom: All triage appointments are being held over our HIPAA-compliant Zoom platform. CAPS provides private Zoom rooms for students who do not have a private space, required technology, or reliable internet connection. Call CAPS at 520-621-3334 to reserve for your appointment.
Insurance: You will need a copy of your insurance card or a screenshot from your insurer's website to complete triage paperwork. You can be seen at CAPS without insurance. Find out more about fees and insurance at CAPS.
Paperwork: Follow these instructions for accessing your paperwork and triage Zoom link. Plan for about 20-30 minutes for paperwork. To keep a pre-scheduled appointment time, be sure to complete paperwork before your scheduled start time.
If you (or your student) are less than 18 years old, follow these instructions for students who are minors
What happens in triage?
Triage appointments are about 30 minutes long depending on your needs. During your triage appointment, your counselor will assess your concerns, and you'll decide together on the best resource and service options for you. Your plan may include a combination of individual counseling, groups and workshops, psychiatry, or online tools.
Sometimes, the best plan for a student involves other University resources or off-campus services. This can happen for a number of reasons, like insurance needs, the kind of services a student is looking for, or what would be the best match for a student's concerns. When that's the case, your triage counselor will discuss your options and help identify people to call to get started.