CAPS FAQs

Find out more about accessing our services, fees, insurance, and more.

If you have never been seen at CAPS or it’s been 6 months since your last visit, you will need to meet with a triage counselor to get started. Due to social distancing recommendations, all CAPS Triage services are currently available online via HIPAA secure Zoom. Find out more about getting started.

Review our instructions for accessing services for students who are under 18.

Students who have the student health insurance plan and students with Campus Care receive reduced fees for many services. The following list details the cost of services as of the 2020-2021 academic year. Please note that if you have not already paid the health portion of the student health and recreation fee that covers the day you receive services, an additional daily user fee of $10 will be charged for that day.

 

Counseling and Psych Services Fee-for-Service Campus Care Student Insurance
CAPS Triage Visit $10.00 $8.00 $5.00
Triage Visit (If used as Same-Day Crisis Appointment, Initial Visit) $35.00 $20.00 $20.00
Triage Visit (If used as Same-Day Crisis Appointment, Follow-Up Visit) $25.00 $20.00 $20.00
Initial Counseling Appointment $35.00 $20.00 $20.00
Group Counseling & Workshops (Where fees are applicable.) $10.00 $10.00 $10.00
Individual Follow-Up Counseling Appointment $25.00 $20.00 $20.00
Couple Counseling Appointment (Initial/Follow-Up if both are students) $40.00 ($20/ea) $30.00 ($15/ea) $40.00 ($20/ea)
Couple Counseling (Initial/Follow-Up if one partner is not a student) $60.00 ($20/$40) $55.00 ($15/$40) $60.00 ($20/$40)
Assessments: Substance Abuse and Eating Issues $35.00 $20.00 $20.00
Psychiatric Evaluation $150.00 $50.00 $20.00
Medication Checks with Psychiatrist--In Person or by Phone $50.00 $40.00 $20.00
Psychiatry Brief Phone Consult $20.00 $20.00 $20.00
Document Preparation--Letters, Forms, etc. $15.00 $15.00 $15.00
Records Review $15.00 $15.00 $15.00

No Show Fee/Late Cancellation

ALL APPOINTMENTS NOT KEPT OR NOT CANCELLED BY 4P.M. THE DAY BEFORE THE SCHEDULED APPOINTMENT

WILL BE CHARGED A NO-SHOW/LATE CANCELLATION FEE AS FOLLOWS:

Fee-for-Service Campus Care Student Insurance
Initial Counseling and Assessments $35.00 $35.00 $35.00
Follow-Up Counseling $25.00 $25.00 $25.00
Couples Initial and Follow-Up Counseling $35.00 $35.00 $35.00
Initial Psychiatric Evaluation/Consult $50.00 $50.00 $50.00
Psychiatric Med Check Appointments (including first med check) $50.00 $50.00 $50.00

Health insurance plans accepted by CAPS include: Aetna (student and commercial plans), Blue Cross/Blue Shield, United Health Care (Optum), Health Net, and the Campus Care plan. At their discretion, students are free to attain receipts for their visits to CAPS and submit them to their personal health insurance plan for reimbursement.

CAPS is committed to serving the mental health needs of every University of Arizona student. Thanks to the generosity of donors who also share this commitment, assistance funds are available to help cover costs at our fee-for-service rate.* If you are in need of financial assistance to access our services, please inquire with a CAPS counselor at your first appointment or call (520) 621-3334 for more information.

*note: due to insurance regulations, CAPS is unable to assist with insurance co-pays or deductibles. If you are unable to afford your co-pay/deductible, CAPS will bill at the fee-for-service rate.

A student may be evaluated for psychotropic medications at CAPS. All first visits to CAPS are through our Triage service. If the CAPS Triage counselor deems it reasonable, students will be given an appointment to be evaluated by a member of the psychiatry team. The psychiatric team member will determine if medications may be beneficial in the student's treatment and prescribe these medications, if indicated. 

Find out more about psychiatric medications.

After you have seen a member of the psychiatric team for a medical evaluation and been prescribed psychotropic medication, you will be asked to come in at certain intervals for brief "medication checks" and/or prescription renewals. These "med-check" appointments are generally made by calling the CAPS medical assistant at (520) 621-2379.  Because there is an extremely high demand for these appointments, and it could take some time to get an appointment at a time that works for you, we suggest that you call (520) 621-2379 at least two weeks before you run out of medication for best appointment availability. We take calls during regular Campus Health hours and will do our best to find a time that fits your schedule.

Campus Health is sensitive to the needs of some patients who simply cannot afford certain critical medications. Some pharmaceutical companies offer Patient Assistance Programs that can enable you to obtain certain name brand medications at little or no cost, if you do not currently have a prescription benefit included as a part of your health insurance and if you meet the other requirements. Note that not everyone will qualify for these programs, even if you believe you have a legitimate financial need.

Each of the pharmaceutical manufacturers that offer Patient Assistance Programs may have very different criteria for participation. Certain clinical parameters, as well as financial parameters will apply in determining eligibility.

If you think you may be eligible for one of these prescription medication Patient Assistance Programs, talk with your Campus Health provider. If they think you are a candidate, they will give you the information, including directions on what to do to apply.

Only Campus Health medical providers and CAPS providers have access to treatment information. Unless the student is younger than 18, no information, including the fact that a student has been seen in CAPS, can be released to others, including parents, unless the student provides signed consent.

Medical records can be viewed in our secure patient system (PatientLink), which requires your NetID and password to access. Anyone who you have given login information to could potentially see those records.

No notations about visits to CAPS are made in the student's academic record. In the case of administrative or disciplinary referrals, the student will be asked to sign consent for the referring administrator to be contacted.

As with all Arizona counseling, confidentiality will be broken only if a client is suicidal or homicidal, is committing acts of abuse against a child or a vulnerable adult, or there is a court order requiring that information be disclosed.

All charges at Campus Health, including CAPS visits, show up as "Student Health Charge" on your bursar bill. If you have used your parent/guardian's insurance, they could potentially find out the nature of your appointment through the insurance company's Explanation of Benefits statement.

What happens in your therapy appointment depends on your goals and concerns. CAPS counselors take a collaborative and individualized approach to your care. Generally, you will share your concerns, questions, and goals with your counselor, and together, you'll come up with your next steps. 

Depending on what comes up in a session, your counselor can help you organize your thoughts, understand the basis of fears or beliefs you may have, provide new coping skills and strategies, provide education on emotional wellness, and give you suggestions on how to practice new skills and strategies. 

CAPS therapists are all licensed and participate in continuing education on a variety of topics like ethics, cultural diversity, and new treatment methods. Each counselor has their own specialty areas to meet a variety of student needs.